/* CRM — рабочий интерфейс офиса. Цвет несёт смысл: четыре направления и предупреждения. */
:root {
  --ink: #18222F;
  --ink-2: #243244;
  --ink-text: #C9D3DF;
  --paper: #EEF1F5;
  --panel: #FFFFFF;
  --line: #D3DAE3;
  --line-soft: #E6EAF0;
  --text: #1A2330;
  --muted: #5A6778;
  --link: #1E4F8F;

  --bdt: #3A67A3;
  --boyko: #A86A10;
  --fin: #13806A;
  --podkrep: #6D45A5;
  --bdt-bg: #EAF0F8;
  --boyko-bg: #FBF2E3;
  --fin-bg: #E5F4F0;
  --podkrep-bg: #F1ECF8;

  --warn: #B3261E;
  --warn-bg: #FCEBE9;
  --hold: #7F5600;
  --hold-bg: #FFF3D6;
  --ok: #1C7C3A;
  --ok-bg: #E6F3EA;

  --r: 5px;
  --font: "Golos Text", system-ui, -apple-system, "Segoe UI", Roboto, Arial, sans-serif;
}

* { box-sizing: border-box; }
html { -webkit-text-size-adjust: 100%; }
body {
  margin: 0; font-family: var(--font); font-size: 15px; line-height: 1.45; color: var(--text);
  background: var(--paper); font-variant-numeric: tabular-nums;
}
a { color: var(--link); text-decoration: none; }
a:hover { text-decoration: underline; }
:focus-visible { outline: 2px solid var(--link); outline-offset: 2px; }
h1 { font-size: 26px; line-height: 1.2; margin: 0 0 4px; font-weight: 650; letter-spacing: -0.01em; }
h2 { font-size: 18px; margin: 0 0 12px; font-weight: 620; }
h3 { font-size: 15px; margin: 0 0 8px; font-weight: 620; }
p { margin: 0 0 10px; }
.muted { color: var(--muted); }
.small { font-size: 13px; }
.nowrap { white-space: nowrap; }
.pre { white-space: pre-wrap; }

/* ---------- каркас ---------- */
.shell { display: grid; grid-template-columns: 232px 1fr; min-height: 100vh; }
.side { background: var(--ink); color: var(--ink-text); padding: 18px 12px; position: sticky; top: 0; height: 100vh; overflow-y: auto; }
.brand { color: #fff; font-weight: 700; font-size: 17px; padding: 4px 10px 16px; display: block; }
.nav a, .nav button {
  display: flex; justify-content: space-between; align-items: center; gap: 8px; width: 100%;
  padding: 8px 10px; border-radius: var(--r); color: var(--ink-text); font: inherit; text-align: left;
  background: none; border: 0; cursor: pointer;
}
.nav a:hover, .nav button:hover { background: var(--ink-2); color: #fff; text-decoration: none; }
.nav a.on { background: var(--ink-2); color: #fff; box-shadow: inset 3px 0 0 #8FB3E0; }
.nav .grp { font-size: 12px; color: #8494A8; padding: 16px 10px 4px; }
.nav .cnt { background: #3B4E67; color: #fff; border-radius: 10px; padding: 0 7px; font-size: 12px; min-width: 22px; text-align: center; }
.nav .cnt.hot { background: var(--warn); }
.me { margin-top: 18px; padding: 12px 10px 0; border-top: 1px solid #2C3B50; font-size: 13px; }
.me b { color: #fff; font-weight: 600; display: block; }
.main { padding: 22px 28px 60px; min-width: 0; max-width: 1500px; }
.topbar { display: none; }

/* ---------- элементы ---------- */
.btn {
  display: inline-flex; align-items: center; justify-content: center; gap: 6px; padding: 7px 13px;
  border-radius: var(--r); border: 1px solid var(--ink); background: var(--ink); color: #fff;
  font: inherit; font-size: 14px; font-weight: 550; cursor: pointer; text-decoration: none; line-height: 1.3;
}
.btn:hover { background: var(--ink-2); text-decoration: none; }
.btn-light { background: var(--panel); color: var(--text); border-color: var(--line); }
.btn-light:hover { background: #F4F6F9; }
.btn-danger { background: var(--warn); border-color: var(--warn); }
.btn-ok { background: var(--ok); border-color: var(--ok); }
.btn-sm { padding: 4px 9px; font-size: 13px; }
.btn[disabled], .is-sending .btn { opacity: .55; pointer-events: none; }
.btn.cur { background: var(--panel); color: var(--text); border-color: currentColor; box-shadow: inset 0 0 0 1px currentColor; }

input[type=text], input[type=password], input[type=number], input[type=datetime-local], input[type=search],
input:not([type]), select, textarea {
  font: inherit; font-size: 14px; color: var(--text); background: #fff; border: 1px solid var(--line);
  border-radius: var(--r); padding: 7px 9px; width: 100%; max-width: 100%;
}
textarea { min-height: 76px; resize: vertical; }
label { display: block; font-size: 13px; color: var(--muted); margin: 0 0 4px; }
.field { margin-bottom: 12px; }
.check { display: flex; gap: 8px; align-items: flex-start; color: var(--text); font-size: 14px; }
.check input { margin-top: 3px; }
.row { display: flex; gap: 10px; flex-wrap: wrap; align-items: flex-end; }
.row > * { flex: 1 1 160px; }
.row > .shrink { flex: 0 0 auto; }
.inline { display: inline; }

.panel { background: var(--panel); border: 1px solid var(--line); border-radius: var(--r); padding: 16px 18px; margin-bottom: 16px; }
.panel > h2:first-child { margin-top: 0; }
.head { display: flex; justify-content: space-between; align-items: flex-end; gap: 16px; flex-wrap: wrap; margin-bottom: 16px; }

.flash { padding: 10px 14px; border-radius: var(--r); margin-bottom: 12px; border-left: 4px solid; background: #fff; }
.flash.ok { border-color: var(--ok); background: var(--ok-bg); }
.flash.error { border-color: var(--warn); background: var(--warn-bg); }
.flash.info { border-color: var(--link); background: #EAF1FA; }

.tbl-wrap { overflow-x: auto; border: 1px solid var(--line); border-radius: var(--r); background: #fff; }
table.tbl { width: 100%; border-collapse: collapse; font-size: 14px; }
.tbl th { text-align: left; font-weight: 600; color: var(--muted); font-size: 13px; padding: 9px 10px; border-bottom: 1px solid var(--line); background: #F7F9FB; white-space: nowrap; }
.tbl td { padding: 9px 10px; border-bottom: 1px solid var(--line-soft); vertical-align: top; }
.tbl tr:last-child td { border-bottom: 0; }
.tbl tr:hover td { background: #FAFBFD; }

.tag { display: inline-block; font-size: 12.5px; padding: 1px 7px; border-radius: 3px; background: #EEF1F5; color: var(--muted); white-space: nowrap; }
.tag.ok { background: var(--ok-bg); color: var(--ok); }
.tag.warn { background: var(--warn-bg); color: var(--warn); }
.tag.hold { background: var(--hold-bg); color: var(--hold); }

/* направление — цветная метка с текстом, цвет никогда не единственный носитель смысла */
.dir { display: inline-flex; align-items: center; gap: 5px; font-size: 13px; font-weight: 600; white-space: nowrap; }
.dir::before { content: ""; width: 9px; height: 9px; border-radius: 2px; background: currentColor; }
.dir-bdt { color: var(--bdt); } .dir-boyko { color: var(--boyko); } .dir-fin { color: var(--fin); } .dir-podkrep { color: var(--podkrep); }
.dirline { display: block; margin-bottom: 3px; font-size: 13px; }
.dirline .who { color: var(--text); }

/* предупреждение: маркер + текст + время + ответственный */
.warnline { display: flex; gap: 8px; align-items: baseline; padding: 6px 0; border-bottom: 1px solid var(--line-soft); }
.warnline:last-child { border-bottom: 0; }
.warnline .mk { flex: 0 0 auto; font-size: 12px; font-weight: 700; color: #fff; background: var(--warn); border-radius: 3px; padding: 0 6px; }
.warnline .mk.p3, .warnline .mk.p4 { background: var(--hold); }
.alert-chip { display: inline-block; font-size: 12.5px; color: var(--warn); background: var(--warn-bg); border-radius: 3px; padding: 1px 6px; margin: 0 4px 3px 0; }

/* ---------- сводка администратора ---------- */
.board { display: grid; grid-template-columns: repeat(auto-fill, minmax(150px, 1fr)); border: 1px solid var(--line); border-radius: var(--r); background: #fff; overflow: hidden; margin-bottom: 18px; }
.board a { display: block; padding: 12px 14px; border-right: 1px solid var(--line-soft); border-bottom: 1px solid var(--line-soft); color: var(--text); }
.board a:hover { background: #F5F8FB; text-decoration: none; }
.board .n { font-size: 28px; font-weight: 650; line-height: 1.1; display: block; }
.board .l { font-size: 13px; color: var(--muted); }
.board a.bad .n { color: var(--warn); }
.board a.zero .n { color: #A7B1BE; }
.board .lead { background: var(--ink); color: #fff; }
.board .lead .l { color: var(--ink-text); }
.board .lead:hover { background: var(--ink-2); }
.board a.d-bdt { box-shadow: inset 0 3px 0 var(--bdt); } .board a.d-boyko { box-shadow: inset 0 3px 0 var(--boyko); }
.board a.d-fin { box-shadow: inset 0 3px 0 var(--fin); } .board a.d-podkrep { box-shadow: inset 0 3px 0 var(--podkrep); }
.tabs { display: flex; gap: 2px; border-bottom: 1px solid var(--line); margin-bottom: 14px; flex-wrap: wrap; }
.tabs a, .tabs button { padding: 8px 14px; color: var(--muted); border: 0; background: none; font: inherit; cursor: pointer; border-bottom: 2px solid transparent; margin-bottom: -1px; }
.tabs a.on, .tabs button.on { color: var(--text); border-bottom-color: var(--ink); font-weight: 600; }
.tabs a:hover { text-decoration: none; color: var(--text); }

/* ---------- карточка клиента ---------- */
.card-head { display: flex; justify-content: space-between; gap: 18px; flex-wrap: wrap; margin-bottom: 14px; }
.card-head .meta { color: var(--muted); font-size: 14px; display: flex; flex-wrap: wrap; gap: 4px 16px; }
.card-head .side-info { text-align: right; display: flex; flex-direction: column; gap: 8px; align-items: flex-end; }
.state { font-weight: 650; font-size: 14px; padding: 3px 10px; border-radius: var(--r); }
.state.active { background: var(--ok-bg); color: var(--ok); }
.state.closed { background: #E8ECF1; color: var(--ink); }
.state.cut { background: var(--warn-bg); color: var(--warn); }
.crumbs { font-size: 13px; color: var(--muted); margin-bottom: 4px; }
details.pop { position: relative; display: inline-block; }
details.pop > summary { list-style: none; }
details.pop > summary::-webkit-details-marker { display: none; }
details.pop[open] > .pop-body { position: absolute; right: 0; top: calc(100% + 6px); z-index: 20; width: min(380px, 92vw); background: #fff; border: 1px solid var(--line); border-radius: var(--r); padding: 14px; box-shadow: 0 8px 24px rgba(24, 34, 47, .14); text-align: left; }

.lanes { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 12px; margin-bottom: 16px; }
.lane { background: #fff; border: 1px solid var(--line); border-top: 5px solid var(--c); border-radius: var(--r); padding: 12px 14px; display: flex; flex-direction: column; gap: 10px; min-width: 0; }
.lane-bdt { --c: var(--bdt); --cb: var(--bdt-bg); } .lane-boyko { --c: var(--boyko); --cb: var(--boyko-bg); }
.lane-fin { --c: var(--fin); --cb: var(--fin-bg); } .lane-podkrep { --c: var(--podkrep); --cb: var(--podkrep-bg); }
.lane.off { background: transparent; border-style: dashed; border-top-style: solid; border-top-color: #C3CBD6; }
.lane-top { display: flex; justify-content: space-between; align-items: baseline; gap: 8px; }
.lane-name { font-size: 20px; font-weight: 700; color: var(--c); letter-spacing: -0.01em; }
.lane.off .lane-name { color: #93A0B0; }
.lane-state { font-size: 12.5px; font-weight: 600; padding: 1px 7px; border-radius: 3px; background: var(--cb); color: var(--c); }
.lane-state.s-queued { background: var(--hold-bg); color: var(--hold); }
.lane-state.s-needs_assignment { background: var(--warn-bg); color: var(--warn); }
.lane-state.s-finished, .lane-state.s-closed, .lane-state.s-cancelled { background: #ECEFF3; color: var(--muted); }
.kv { display: grid; grid-template-columns: auto 1fr; gap: 3px 10px; font-size: 13.5px; margin: 0; }
.kv dt { color: var(--muted); }
.kv dd { margin: 0; min-width: 0; overflow-wrap: anywhere; }
.lane .sect { border-top: 1px solid var(--line-soft); padding-top: 9px; }
.lane .sect-t { font-size: 12.5px; color: var(--muted); margin-bottom: 6px; }
.st-btns { display: flex; flex-wrap: wrap; gap: 5px; }
.st-btns .btn { color: var(--c); border-color: color-mix(in srgb, var(--c) 40%, #fff); background: #fff; font-weight: 500; }
.st-btns .btn:hover { background: var(--cb); }
.st-btns .btn.cur { background: var(--c); color: #fff; border-color: var(--c); box-shadow: none; }

.days { display: flex; gap: 4px; overflow-x: auto; padding-bottom: 3px; }
.day { flex: 0 0 auto; border: 1px solid var(--line); border-radius: 4px; padding: 3px 7px; font-size: 12px; line-height: 1.25; color: var(--muted); background: #fff; min-width: 54px; }
.day b { display: block; color: var(--text); font-size: 13px; }
.day.now { border-color: var(--boyko); box-shadow: inset 0 0 0 1px var(--boyko); background: var(--boyko-bg); }
.day .ds { display: block; color: var(--boyko); max-width: 110px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }

.moods { display: flex; gap: 5px; flex-wrap: wrap; }
.mood-btn { border: 1px solid var(--line); background: #fff; border-radius: 14px; padding: 3px 10px; font: inherit; font-size: 13px; cursor: pointer; display: inline-flex; align-items: center; gap: 5px; }
.mood-btn i { width: 9px; height: 9px; border-radius: 50%; background: var(--m); display: inline-block; }
.mood-btn.cur { border-color: var(--m); box-shadow: inset 0 0 0 1px var(--m); font-weight: 600; }
.mood-now { display: inline-flex; align-items: center; gap: 5px; font-size: 13.5px; }
.mood-now i { width: 9px; height: 9px; border-radius: 50%; display: inline-block; }

.docs { list-style: none; margin: 0; padding: 0; }
.docs li { display: flex; align-items: center; gap: 8px; padding: 4px 0; font-size: 13.5px; }
.doc-tg { width: 22px; height: 22px; border: 1.5px solid var(--line); border-radius: 4px; background: #fff; cursor: pointer; padding: 0; font-size: 14px; line-height: 1; color: #fff; flex: 0 0 auto; }
.doc-tg.on { background: var(--fin); border-color: var(--fin); }
.doc-tg:disabled { cursor: default; }
.docsum { font-size: 13px; font-weight: 600; }

.counter { display: flex; align-items: baseline; gap: 8px; }
.counter b { font-size: 26px; color: var(--podkrep); line-height: 1; }

.approval { border: 1px solid var(--hold); background: var(--hold-bg); border-radius: var(--r); padding: 14px 16px; margin-bottom: 16px; }
.approval h2 { color: var(--hold); }
.approval .tbl-wrap { margin: 10px 0; }
.voter-off td { color: var(--muted); text-decoration: line-through; }
.voter-off td.why { text-decoration: none; }

.split { display: grid; grid-template-columns: minmax(0, 1fr) 340px; gap: 16px; align-items: start; }
.feed-item { padding: 10px 0; border-bottom: 1px solid var(--line-soft); }
.feed-item:last-child { border-bottom: 0; }
.feed-meta { font-size: 13px; color: var(--muted); display: flex; gap: 10px; flex-wrap: wrap; align-items: center; margin-bottom: 3px; }
.feed-text { white-space: pre-wrap; overflow-wrap: anywhere; }
.feed-item.k-request { border-left: 3px solid var(--fin); padding-left: 10px; }
.feed-item.k-intervention { border-left: 3px solid var(--podkrep); padding-left: 10px; }
.filter-btns { display: flex; gap: 4px; flex-wrap: wrap; margin-bottom: 8px; }
.filter-btns button { border: 1px solid var(--line); background: #fff; border-radius: 14px; padding: 2px 10px; font: inherit; font-size: 13px; cursor: pointer; }
.filter-btns button.on { background: var(--ink); color: #fff; border-color: var(--ink); }

.ev { font-size: 13px; padding: 5px 0; border-bottom: 1px solid var(--line-soft); }
.ev:last-child { border-bottom: 0; }
.ev .t { color: var(--muted); }
.ai-out { white-space: pre-wrap; font-size: 14px; background: #F6F8FB; border: 1px solid var(--line-soft); border-radius: var(--r); padding: 10px; margin-top: 10px; display: none; }
.ai-out.show { display: block; }

.pager { display: flex; gap: 6px; margin-top: 12px; align-items: center; }
.filters { display: flex; gap: 8px; flex-wrap: wrap; margin-bottom: 12px; align-items: center; }
.filters input[type=search] { max-width: 300px; }
.filters select { width: auto; }

.login-wrap { min-height: 100vh; display: grid; place-items: center; padding: 20px; background: var(--ink); }
.login { background: #fff; border-radius: 8px; padding: 28px; width: min(380px, 100%); }
.login h1 { margin-bottom: 18px; }

.empty { color: var(--muted); padding: 18px 0; }

/* ---------- адаптив ---------- */
@media (max-width: 1280px) {
  .lanes { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .split { grid-template-columns: 1fr; }
}
@media (max-width: 900px) {
  .shell { grid-template-columns: 1fr; }
  .side { display: none; }
  .topbar { display: block; background: var(--ink); color: #fff; position: sticky; top: 0; z-index: 30; }
  .topbar summary { list-style: none; display: flex; justify-content: space-between; align-items: center; padding: 12px 16px; cursor: pointer; font-weight: 650; }
  .topbar summary::-webkit-details-marker { display: none; }
  .topbar .burger { border: 1px solid #3B4E67; border-radius: var(--r); padding: 3px 10px; font-weight: 500; font-size: 14px; }
  .topbar .nav { padding: 0 10px 12px; }
  .main { padding: 14px 12px 50px; }
  h1 { font-size: 22px; }
  .card-head .side-info { align-items: flex-start; text-align: left; }
  .board .n { font-size: 24px; }
}
@media (max-width: 640px) {
  .lanes { grid-template-columns: 1fr; }
  .btn { padding: 9px 13px; }
  .st-btns .btn { padding: 8px 11px; }
  .board { grid-template-columns: repeat(2, 1fr); }
}
@media (prefers-reduced-motion: reduce) { * { transition: none !important; animation: none !important; } }